MEA VOTA'S GUARANTEE TO YOU

STORE POLICY

Mea Vota is a Montreal-based ritual candle company. We create the tools that facilitate the integration of rituals and spirituality into the daily routine. We hope to encourage people to discover and reach their full potential. For this reason, we've created store policies that reflect our mission of supporting you. Our priority is your satisfaction. To view our shipping & return policy click here.

For more information, you can check out our FAQ here.

If we still haven't answered your question, send us an e-mail at lily@meavotacandles.com

PRIVACY AND SAFETY

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email or postal mail.

If you don’t want us to process your data anymore, please contact us at lily@meavotacandles.com

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at lily@meavotacandles.com

WHOLESALE INQUIRIES

Mea Vota offers two kinds of partnerships.

If you're looking to use our products and represent our brand, check out our Ambassador's Program here.

If you're looking to sell our products in your store or your space, check out this page

Mea Vota does not stand for racist, sexist, homophobic, transphobic, fat phobic or harmful ableist behaviour. In any instance of such, we reserve the right to remove our product from your store.

PAYMENT METHODS

 

- Credit / Debit Cards
- PAYPAL